Open to opportunities

Charlotte Martin

@charlottemartin

Message

Detail-oriented fashion communication student with strong customer service skills.

United Kingdom

Message

What I'm looking for

I am looking for opportunities that allow me to apply my creativity in fashion marketing and branding while contributing to a dynamic team.

I am a hardworking and adaptable professional with a strong foundation in fashion marketing, branding, and visual merchandising. My studies in Fashion Communication have equipped me with skills in creative direction, styling, photography, and graphic design, allowing me to effectively communicate fashion concepts across various platforms.

Through hands-on projects, I have gained valuable experience in producing editorial content, curating visual campaigns, and analyzing consumer trends. My proficiency in industry-standard software such as Adobe Creative Suite and Canva enables me to create polished, professional visuals that resonate with target audiences. I am passionate about the intersection of fashion, media, and culture, and I am eager to bring my creativity and strategic insight to the industry.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

UK Visas & Immigration

Dec 2023 - Jun 2024 (6 months)

Responded to emails and calls from applicants regarding visa statuses and application issues. Delivered empathetic support while remaining professional and level-headed during difficult interactions.

Customer Service Conflict Resolution Time Management

Administration Assistant

HM Passport Office

May 2022 - Sep 2023 (1 year 4 months)

Printed and delivered passports after conducting quality and assurance checks. Managed and responded to internal and external emails, and answered telephone inquiries.

Administration Quality Assurance Document Management Email Communication Data Entry

COVID-19 Test Site Operative

Compass Group

Aug 2020 - Apr 2021 (8 months)

Provided customer service at multiple test sites, guiding individuals through testing procedures. Managed check-ins, directed traffic, and ensured compliance with safety protocols.

Customer Service Communication

Education

Degrees, certifications, and relevant coursework

St Hilda's Church of England High School

GCSEs, General Studies

Grade: English Literature (6), English Language (6), Maths (5), Physics (4), Chemistry (4), Biology (4), Spanish (5), Drama (6), Religious Education (6)

Completed secondary education with a focus on core subjects including English Literature, English Language, and Mathematics. Achieved strong grades across a diverse range of subjects, demonstrating a well-rounded academic foundation.

St Hilda's Church of England College

A-Levels, Media, English Literature, Religious Education

Grade: Media (C), English Literature (D), Religious Education (D)

Pursued advanced studies in Media, English Literature, and Religious Education. Developed analytical and critical thinking skills through in-depth coursework in these humanities and arts subjects.