Charles Willis
@charleswillis
I improve finance and service operations through reporting, controls, and cross-functional workflow coordination.
ZimbabweWhat I'm looking for
I've supported operations at American University, MFF Proprietary Trading Firm, Guidehouse Consulting, and Black Arbor Capital, improving service procedures, payment workflows, reporting, and records accuracy. At Guidehouse, I contributed to a federal loan-forgiveness program serving 5.6 million applicants and more than $500 billion in loans.
My work spans payment processing, Salesforce case handling, payroll support, document review, market and risk monitoring, and process improvement. I coordinate with finance, risk, HR, IT, auditors, agencies, and service teams to keep regulated, deadline-driven workflows moving.
Experience
Work history, roles, and key accomplishments
Built service procedures and training updates to improve workflow consistency. Coordinated issue resolution with risk, police, and ops across 3 campus functions and delivered recurring performance, feedback, and service reports to senior leadership.
Education
Degrees, certifications, and relevant coursework
Morgan State University
Bachelor of Science, Business Development and Entrepreneurship
Bachelor of Science in Business Development and Entrepreneurship from Morgan State University, completed in May 2020.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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