Charles Jodie Nunes
@charlesjodienunes
Post-market compliance leader at Boston Scientific who helped implement its Salesforce-integrated electronic Complaint Notification system.
United StatesWhat I'm looking for
At Boston Scientific, I lead post-market compliance activities for Endoscopy and Urology/Pelvic Health products. I helped develop and implement the electronic Complaint Notification system integrated with Salesforce, and continue to support its enhancements.
I manage complaint intake operations and develop dashboards and performance reports to reduce complaint aging and improve compliance metrics. I work with Regulatory Affairs, Quality, Engineering, and Commercial teams to improve complaint processing.
Earlier at Boston Scientific, I supervised complaint handling and regulatory reporting, including FDA MedWatch and international Vigilance reports. At Abbott Laboratories, I developed software applications to streamline complaint handling and served as technical lead for software-related investigations.
Experience
Work history, roles, and key accomplishments
Lead post-market compliance activities supporting Endoscopy and Urology/Pelvic Health product portfolios. Manage complaint call center operations and lead complaint intake strategy.
Directed complaint handling operations and supervised regulatory compliance activities supporting Urology and Gynecology products. Maintained exceptional regulatory compliance with no late reportable adverse events.
Reviewed and investigated product complaints. Prepared Medical Device Reports, MedWatch submissions, and international regulatory reports.
Reviewed and classified product complaints. Coordinated domestic and international adverse event reporting and supported regulatory investigations.
Managed complaint investigations and regulatory reporting activities. Developed software applications that streamlined complaint handling processes.
Provided advanced technical support to healthcare professionals and customers. Delivered software and database training and resolved complex product and networking issues.
Supported customers using blood glucose monitoring systems. Trained customers and employees on product operation and company procedures.
Education
Degrees, certifications, and relevant coursework
Emmanuel College
Business Administration Coursework, Marketing & Sales
Completed business administration coursework with a focus on marketing and sales.
W.T.I.
Electronics & Computer Technician Certificate, Electronics & Computer Technology
Earned a certificate as an Electronics & Computer Technician.
Northeastern University
Additional Coursework, Psychology
Completed additional coursework in psychology.
Joslin Diabetes Center
Professional Development Course, Diabetes Education
Completed professional development course on understanding and helping others with diabetes.
Loyalty Factor
Professional Development Course, Customer Relations
Completed professional development course on strengthening customer relations.
Abbott Laboratories
Professional Development Course, Cause Analysis
Completed professional development course on cause analysis fundamentals.
Learning Tree International
Professional Development Course, Networking
Completed professional development course on hands-on TCP/IP for Windows NT and Windows 2000.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Charles Jodie?
You can contact Charles Jodie and 90k+ other talented remote workers on Himalayas.
Message Charles JodieGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
