Chan'Tavia Lawson

Produce and quality-review AI training content with accountability for submission compliance against multi-point checklists and a 12-hour turnaround, and coach contributors to improve first-pass approval rates.

Evaluate and annotate AI-generated content across multiple projects, applying rubric frameworks to ensure scoring consistency and alignment with evolving LLM training guidelines.

Executed high-volume text and image annotation meeting quality and throughput benchmarks, and flagged ambiguous content with rationale to reduce annotation errors and improve guidelines.

Owned end-to-end QA for large ML training datasets, authored annotation guidelines that reduced inter-annotator disagreement, and resolved data anomalies to improve pipeline quality.

Analyzed customer service trends using SQL and Excel, delivered data-driven reports to leadership, maintained 99% CSAT while reducing AHT and improving FCR through process improvements.

Coordinated cross-functional Medicaid-managed care operations, achieving a 20% reduction in administrative costs and a 10% improvement in member satisfaction while maintaining 95% audit scores.

Verified Medicaid and Medicare eligibility and benefits with full HIPAA compliance, consistently meeting call metric targets and quality standards.

Led end-to-end software implementations for state employer healthcare accounts, achieving 95% client satisfaction and reducing user errors by 30% through structured training.

Developed SOPs and KPI dashboards that improved project delivery efficiency by 30% and increased team productivity by 25% through process and performance management.

Completed a Bachelor of Arts in Communications program with coursework and projects focused on digital content, UX design, and professional communication.

Completed an Associate of Science in Health & Human Services with foundational training in healthcare services and administrative processes.