At Microsoft, I work directly with customers to diagnose and resolve complex Azure App Services issues. I investigate root causes and recommend architecture-driven solutions to help customers maintain application availability and production operations.
When an issue requires specialized expertise, I work with Microsoft Engineering and other cross-functional teams to investigate platform defects and drive resolutions. I also share troubleshooting practices through technical presentations and knowledge-sharing sessions.
Before Microsoft, I contributed to Customer Insights, Bravos, and ProcureWeb while working at Infosys Ltd. for its Microsoft client, including developing a Bring Your Own Storage Account feature and APIs for Azure Cosmos DB.
Earlier, I worked on Ally Alexa at Cognizant Technology Solutions U.S. Corp. and Microsoft Dynamics CRM at Digital Scripts Inc. My experience includes .NET and C# development, Azure services, and web application development.
