Chaiti Gupta

Led end-to-end delivery for DWBI initiatives across banking and insurance clients, improving on-time delivery from 55% to 92% and reducing go-live cycle time by 30%. Collaborated with SMEs to translate requirements into solution designs and drove test planning, UAT, and KPI-based governance.

Owned end-to-end delivery for Forex Remittance, Retail Assets, and Liabilities enhancements, including requirements, BRDs, UAT, and production cutover. Managed UAT cycles, coordinated vendor delivery, and acted as primary interface for critical production issues.

Conducted feasibility studies, gap analysis, and quality assurance testing to optimize system efficiency. Prepared functional requirement specifications and provided support for live and UAT issues.

Analyzed borrowers' ability to repay based on income, assets, and debts per RESPA regulations. Managed task assignment, trained new trainees, and prepared daily reports and process documents for leadership.

Handled accounting and banking requirements for SME sector clients. Conducted Customer Due Diligence of SME clients as per RBI guidelines.

Completed the Introduction to Data Analytics certification from IBM in 2023.

Pursued an MBA at Lala Lajpatrai Institute of Management Studies, Mumbai University from 2011 to 2013.

Earned the JAIIB certification from the Indian Institute of Bankers in 2011.

Completed a Bachelor of Management Studies at Mumbai University from 2007 to 2010.