At Brainiac SARL, I documented processes for the Sales and After-Sales departments and launched an ISO 9001 process approach initiative. I also wrote User Stories and followed up on development with the tech team.
For Fatoura software, I supported more than 800 customers across support, collections and retention. As Functional QA, I tested every build before deployment, helping reduce diagnosis time by 20%.
Earlier, I audited the Procure-to-Pay cycle following an ERP implementation at SONATRACH and prepared financial analysis and Excel dashboards at NAFTAL. I have a Master's in Strategic Management & Information Systems and an ISO 9001 Process Approach certification from BCOS.
