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Cauê La Farina

@caulafarina

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CRM Analyst at Avanade customizing Microsoft Dynamics 365 with .NET, JavaScript, and Power Automate.

Brazil

Message

At Avanade, I customize Microsoft Dynamics 365 solutions using .NET and JavaScript, automate business processes with Power Automate, and develop cloud integrations with Azure Functions and APIs.

Previously, at Bizapp, I provided technical support, maintenance, and custom development for clients, including troubleshooting plugins and Power Automate flows. At Open English, I worked on identity access governance and SSO implementation projects, alongside IVR support and maintenance.

Experience

Work history, roles, and key accomplishments

Current

CRM Analyst

Current

Avanade

Nov 2023 - Present (3 years)

CRM Analyst with hands-on technical expertise in the Microsoft Dynamics 365 platform. Proficient in customizing CRM solutions using .NET and JavaScript, automating business processes with Power Automate, and building cloud integrations via Azure Functions and API Development. Combines technical capability with a clear business focus to build stable, scalable, and high-performing CRM ecosystems.

Junior CRM Developer

Bizapp

Oct 2022 - Nov 2023 (1 year 1 month)

Software Support Specialist working in Sustaining Engineering, responsible for delivering technical support, maintenance, and custom development for the entire client base. Skilled in developing and troubleshooting plugins, Power Automate flows, and custom JavaScript business logic, with a strong focus on system reliability, continuous delivery, and client success.

VOIP Telecom Analyst

Open English

Apr 2014 - Oct 2022 (8 years 6 months)

Telecommunications and IAM Analyst responsible for user access governance, monthly compliance auditing, and identity security across primary business applications. Hands-on experience leading SSO (Okta) implementation projects and serving as Scrum Master to streamline Onboarding/Offboarding via Kanban workflows. Proficient in IVR development and maintenance, tier-2 technical support, and cross-fun

Assistente administrativo

Prefeitura Municipal de Guarujá

Aug 2009 - Apr 2014 (4 years 8 months)

Atendimento ao cliente, controle de arquivo, folha de pagamento, desenvolvido melhoramentos em processos utilizando Planilhas de Excel e documentos de Word.