CTCashina Ray Tancinco
@cashinaraytancinco
Experienced Customer Support Representative with a focus on service excellence.
PhilippinesWhat I'm looking for
I am a dedicated Customer Support Representative with over 10 years of experience in both voice and email-based service environments. My career has been marked by a commitment to exceeding service level agreements (SLAs) and ensuring a positive customer experience. I have a proven track record of managing large volumes of customer inquiries, resolving technical issues, and processing orders and refunds efficiently.
In my current role as a Freelance Social Media Manager and Virtual Assistant, I plan, create, and schedule content using tools like Canva and CapCut, ensuring a consistent voice across multiple social media platforms. My previous positions have equipped me with the skills to deliver multi-channel support, document interactions in CRM systems, and maintain high-quality service through prompt and detailed email responses.
Experience
Work history, roles, and key accomplishments
Social Media Manager/Virtual Assistant
Freelance
Feb 2022 - Present (3 years 10 months)
Planned, created, and scheduled content using Canva and CapCut for video and image production. Managed multiple social media platforms to ensure a consistent voice and timely updates.
Customer Service Representative
Techcel Inc.
Nov 2018 - Aug 2021 (2 years 9 months)
Delivered multi-channel support (calls & email) for product inquiries. Ensured timely, accurate information delivery to boost customer satisfaction.
Email Support Representative
Taskus
May 2016 - Oct 2018 (2 years 5 months)
Resolved ride-hailing app inquiries via email support. Processed refunds and addressed billing issues within SLA guidelines.
Email Support Representative
[24]7.ai
Oct 2014 - Feb 2016 (1 year 4 months)
Assisted online retail customers by resolving order discrepancies and account issues. Maintained high-quality service through prompt, detailed email responses.
Customer Service Representative
Stream Global Services
Mar 2011 - Oct 2014 (3 years 7 months)
Provided customer service support to clients. Handled various customer inquiries and resolved issues efficiently.
Customer Service Representative
NCO
Oct 2010 - Feb 2011 (4 months)
Assisted customers with their service needs and inquiries. Maintained a high level of professionalism and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
St. Anne College Lucena Inc.
Bachelor of Arts, Psychology
2005 - 2010
Studied Psychology at St. Anne College Lucena Inc. from 2005 to 2010. Gained foundational knowledge in psychological principles and research methods.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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