Open to opportunities

Carmen Galiano

@carmengaliano

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QA Specialist and Junior iOS Developer focused on digital accessibility and rapid, protocol-driven problem solving.

Spain

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What I'm looking for

I’m looking for remote-friendly roles where I can strengthen QA with clear protocols, improve operational quality, and grow into iOS development. I’m especially interested in work tied to digital accessibility (a11y) and usability-focused testing.

I’m a proactive, solution-oriented QA Specialist who thrives in fast-moving environments. I design and implement clear protocols when they don’t exist, so deadlines and sprints stay on track.

In my QA work, I oversee quality assurance for high-profile client assistance cases and analyse error trends to optimise operations. I’ve reduced dispute resolution cycle times by 30% by redesigning workflow protocols, while coordinating with cross-functional teams to meet service standards.

I’m currently pivoting into tech with Swift (iOS development) and a strong focus on digital accessibility (a11y). My approach blends structured QA methodology with an inclusion mindset, so usability and user needs aren’t an afterthought.

Alongside QA, I bring hands-on experience with process lifecycle work, inventory and systems (like SAP and CRM tools), and remote-first execution. I also enjoy continuous improvement—whether that’s bug reporting, localisation research, or making teams faster through better workflows.

Experience

Work history, roles, and key accomplishments

Current

QA & Administrative Specialist

Current

Europ Assistance

Oct 2024 - Present (1 year 8 months)

Oversaw quality assurance for high-profile client assistance cases, ensuring critical incidents were resolved under pressure. Reduced dispute resolution cycle times by 30% by redesigning workflow protocols and optimized procedures using error-trend analysis.

Quality Assurance Jira Agile Scrum Protocol Design Workflow Optimization Data Analysis Cross functional Coordination Service standards

Operations Specialist (Import/Export)

Miracle Home

Feb 2023 - Oct 2024 (1 year 8 months)

Managed product lifecycle from design through final distribution while supporting import/export operations and QA. Used Jira for process tracking and bug reporting, SAP for inventory management, and implemented administrative processes that improved team productivity.

Operations Management Quality Assurance Jira SAP Inventory Management Process Design Bug Reporting

Customer Service Specialist

Inditex

Nov 2021 - Apr 2022 (5 months)

Worked autonomously within an Agile environment, using CRM systems to manage customer interactions. Led projects to improve service quality across English and Spanish markets.

Customer Service Agile Scrum CRM Systems Bilingual Support Process Improvement

Tech Translator & Data Specialist

Defined Crowd Corp.

Mar 2018 - Nov 2021 (3 years 8 months)

Delivered technical translation and localization with a focus on terminological accuracy and cultural adaptation. Conducted ongoing research and used digital tools to optimize project delivery while working remotely under strict deadlines.

Technical Translation Localization Terminology Management Cultural Adaptation Research Digital Tools

Community Manager

Hello World SI

Apr 2018 - Jul 2020 (2 years 3 months)

Managed online communities and improved Net Promoter Score (NPS) through user feedback analysis. Resolved client queries within 2 hours to maintain service responsiveness.

Community Management NPS User Analysis Customer Support Communication Service quality

Bilingual Specialist Teacher

Colegio Central Manuel Muñoz

Sep 2017 - Aug 2018 (11 months)

Developed didactic materials and supported intercultural communication. Strengthened learning through structured lesson resources and bilingual instruction.

Bilingual Education Intercultural Communication Student Support Communication

Freelance Language Tutor

Freelance

Sep 2010 - Aug 2013 (2 years 11 months)

Designed personalized training plans for adult learners using interactive methodologies. Tailored learning activities to individual needs to support progress over set schedules.

Adult Education Lesson planning Coaching Communication Learning Assessment

Teacher (Educational Innovation)

Colegio Ave María San Isidro & Juan XXIII Cartuja

Jan 2012 - Jul 2013 (1 year 6 months)

Implemented educational innovation strategies and fostered collaborative work in the classroom. Designed adapted study plans and supported classroom problem-solving to improve learning outcomes.

& Innovation Collaborative Inclusive Teaching Student Engagement

Primary Teacher (Strategy)

Colegio Leonardo da Vinci

Nov 2021 - Present (4 years 7 months)

Implemented pedagogical strategies to foster critical thinking, creativity, and student engagement. Adapted curriculum materials to support inclusion for students with diverse needs.

Lesson planning Critical Thinking Classroom Management Student Support Educational Assessment

Education

Degrees, certifications, and relevant coursework

Self-directed / Specialist Training

Swift iOS App Development Training, iOS Development

2025 -

Specialist training in iOS App Development with Swift, pursued self-directed. Focused on building iOS skills and accessibility-aware development practices.

Spanish Sign Language (LSE)

Ongoing LSE Academic Training, Sign Language

Ongoing academic training in Spanish Sign Language (LSE) to support specialization in digital accessibility and inclusive user experiences.

Chamber of Commerce, Granada

A2 Certificate, Italian

2019 - 2019

Completed an A2 Italian certificate through the Chamber of Commerce in Granada. Achieved elementary proficiency in Italian.

Trinity College London

C1+ Certificate (ISE III), English

2017 - 2018

Earned the C1+ English certificate (ISE III) with Trinity College London. Demonstrated full professional proficiency in English.

University of Granada

Bachelor's Degree in Primary Education, Primary Education (English Specialism)

Bachelor's degree in Primary Education with an English specialization. Developed foundational teaching practice with an emphasis on English-focused instruction.