Carly Jefferson
@carlyjefferson
I’m a former hospitality and customer-service focused captioning assistant and housekeeper.
What I'm looking for
I’m someone who enjoys dependable, hands-on work and strong customer service, especially in hospitality settings. I bring time management, phone etiquette, and a detail-first approach to every shift.
Across housekeeping and laundry roles, I handle guest and client needs with care—doing deep cleans, move-ins/move-outs, folding and inspecting work, and maintaining a clean, welcoming environment. I’m comfortable working quickly while still meeting quality standards.
I also have direct communication experience as a captioning assistant, captioning live calls and revoicing for live conversations. That work strengthened my focus, responsiveness, and ability to support people clearly and respectfully.
In executive housekeeping, I stepped into added responsibility: building daily housekeeping boards, checking room status, scheduling teams, and acting as manager on duty. I’m looking for a role where I can combine hospitality, communication, and reliability to help customers feel taken care of.
Experience
Work history, roles, and key accomplishments
Professional House Cleaner
Two Maids & A Mop
Nov 2021 - Jan 2022 (2 months)
Cleaned client homes, including deep cleans and move-ins/move-outs. Completed residential cleaning tasks to meet guest/client readiness needs.
Laundry Attendant
Best Western Plus
Sep 2021 - Nov 2021 (2 months)
Separated, washed, dried, and folded linens and towels for hotel use. Maintained organized laundry workflow to support housekeeping operations.
Professional House Cleaner
Two Maids & A Mop
Jun 2021 - Sep 2021 (3 months)
Cleaned client homes, including deep cleans and move-ins/move-outs. Performed hospitality-ready residential cleaning tasks with consistent attention to detail.
Captioning Assistant
Hamilton Relay
Mar 2021 - Jun 2021 (3 months)
Captioned live calls for people who are deaf or hard of hearing. Provided real-time communication support during telephone conversations.
Captioning Assistant
Hamilton Relay
Apr 2019 - Jun 2020 (1 year 2 months)
Listened to live calls and revoiced them so callers could have live conversations with deaf recipients via specialized phone support. Ensured accurate, clear communication between parties.
Executive Housekeeper
Homewood Suites By Hilton
Oct 2018 - Mar 2019 (5 months)
Managed daily housekeeping operations by checking room readiness, overseeing checkout rooms, and preparing schedules for housekeepers, housemen, and laundry attendants. Served as manager on duty and supported payroll by loading housekeepers' pay.
Housekeeper
Homewood Suites By Hilton
May 2016 - Oct 2018 (2 years 5 months)
Cleaned guest rooms for checkouts and stayovers, folded laundry, and inspected rooms cleaned by other housekeepers. Maintained hotel room standards to support guest satisfaction.
Education
Degrees, certifications, and relevant coursework
Columbus Technical College
Certificate, Medical Coding
2013 - 2015
Earned a medical coding certificate at Columbus Technical College.
Citizen's High School
High School, High School
2007 - 2010
Completed high school education at Citizen's High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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