Looking for a job

Carly Jefferson

@carlyjefferson

Message

I’m a former hospitality and customer-service focused captioning assistant and housekeeper.

United States

Message

What I'm looking for

I’m looking for a fulfilling customer service role where I can use my hospitality experience, phone etiquette, and attention to detail—supporting guests through cleaning, laundry, and clear communication.

I’m someone who enjoys dependable, hands-on work and strong customer service, especially in hospitality settings. I bring time management, phone etiquette, and a detail-first approach to every shift.

Across housekeeping and laundry roles, I handle guest and client needs with care—doing deep cleans, move-ins/move-outs, folding and inspecting work, and maintaining a clean, welcoming environment. I’m comfortable working quickly while still meeting quality standards.

I also have direct communication experience as a captioning assistant, captioning live calls and revoicing for live conversations. That work strengthened my focus, responsiveness, and ability to support people clearly and respectfully.

In executive housekeeping, I stepped into added responsibility: building daily housekeeping boards, checking room status, scheduling teams, and acting as manager on duty. I’m looking for a role where I can combine hospitality, communication, and reliability to help customers feel taken care of.

Experience

Work history, roles, and key accomplishments

Professional House Cleaner

Two Maids & A Mop

Nov 2021 - Jan 2022 (2 months)

Cleaned client homes, including deep cleans and move-ins/move-outs. Completed residential cleaning tasks to meet guest/client readiness needs.

Move In Move Out Cleaning Janitorial Cleaning Time Management Attention To Detail

Laundry Attendant

Best Western Plus

Sep 2021 - Nov 2021 (2 months)

Separated, washed, dried, and folded linens and towels for hotel use. Maintained organized laundry workflow to support housekeeping operations.

Laundry Sorting Linen Handling Folding And Stocking Time Management Hospitality Laundry Support

Professional House Cleaner

Two Maids & A Mop

Jun 2021 - Sep 2021 (3 months)

Cleaned client homes, including deep cleans and move-ins/move-outs. Performed hospitality-ready residential cleaning tasks with consistent attention to detail.

Move In Move Out Cleaning Time Management Attention To Detail Client Home Cleaning

Captioning Assistant

Hamilton Relay

Mar 2021 - Jun 2021 (3 months)

Captioned live calls for people who are deaf or hard of hearing. Provided real-time communication support during telephone conversations.

Communication Access Support Accuracy Active Listening

Captioning Assistant

Hamilton Relay

Apr 2019 - Jun 2020 (1 year 2 months)

Listened to live calls and revoiced them so callers could have live conversations with deaf recipients via specialized phone support. Ensured accurate, clear communication between parties.

Revoicing Active Listening Communication For Deaf HOH Accuracy

Executive Housekeeper

Homewood Suites By Hilton

Oct 2018 - Mar 2019 (5 months)

Managed daily housekeeping operations by checking room readiness, overseeing checkout rooms, and preparing schedules for housekeepers, housemen, and laundry attendants. Served as manager on duty and supported payroll by loading housekeepers' pay.

Housekeeping Management Room Readiness Checks Scheduling Payroll Support Team Coordination

Housekeeper

Homewood Suites By Hilton

May 2016 - Oct 2018 (2 years 5 months)

Cleaned guest rooms for checkouts and stayovers, folded laundry, and inspected rooms cleaned by other housekeepers. Maintained hotel room standards to support guest satisfaction.

Room Inspection Laundry Folding Housekeeping Quality Control Time Management