I've remotely managed Invacare Australia & New Zealand's customer service team supporting New Zealand and Australian customer bases, while directly managing export clients across Asia.
I consistently exceeded email response-time targets of more than 97% and maintained phone abandonment rates below 4%. I manage order processing and open orders, handle escalations, deliver product, process, and system training, and lead Field Safety Notification projects.
Across 14+ years in customer service and sales and 6+ years in leadership, I've led fast-paced rentals administration teams, supported field customer service delivery and collections, managed public-sector customers, and contributed to Agile project initiatives and ISO 13485 internal auditing.
