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Bunmi Bukola

@bunmibukola

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Entry-level data analyst passionate about solving real-world problems.

Nigeria

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What I'm looking for

I am looking for a role that allows me to leverage my analytical skills in a collaborative environment, where I can contribute to impactful projects and grow my expertise in data analysis.

As an entry-level data analyst, I am driven by a strong interest in using data to solve real-world problems. My experience includes working on multiple projects with real datasets and completing virtual internships that have equipped me with practical skills. I am proficient in Excel and SQL, and I have hands-on experience analyzing and visualizing data to uncover trends and support decision-making.

In my previous roles, I have developed a keen attention to detail and strong communication skills through over four years of customer-facing experience. I enjoy digging into data, spotting trends, and transforming numbers into actionable insights. My projects, such as Retail Sales Analysis and Patient Visit Records Analysis, have allowed me to apply my analytical skills effectively, leading to significant insights and improvements in service delivery.

Experience

Work history, roles, and key accomplishments

Team Lead-Customer Support

Wakanow Travel Agency

Aug 2022 - Present (2 years 11 months)

Monitored and analyzed team KPIs (e.g., ticket resolution time, CSAT scores) to identify performance gaps and improve service delivery. Extracted and summarized customer feedback from Freshdesk to support process improvement initiatives.

KPI Analysis Freshdesk Excel Customer Service Data Extraction

Customer Care Representative

Wakanow Travel Agency

Oct 2020 - Present (4 years 9 months)

Logged and tracked a high volume of customer support interactions using Freshdesk, ensuring detailed data entry for future analysis. Used Excel to summarize and report common customer issues and escalations during weekly meetings.

Freshdesk Excel Customer Support Data Entry

Secretary & Computer Teacher

Tom Caleb Nursery & Primary School

Feb 2018 - Present (7 years 5 months)

Managed and maintained student records and fee data using Excel, ensuring accuracy and easy retrieval. Taught computer studies (MS Office, typing, basic computing) to students from nursery 1 to basic 5 level.

Excel Microsoft Word Data Management Teaching Record keeping

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Akure

B.Tech in Transport Management Technology, Transport Management Technology

2010 - 2014

Completed a Bachelor of Technology degree in Transport Management Technology. Gained foundational knowledge in transport systems and management principles.