At MTN Nigeria, I work on digital financial and consumer products, including credit and lending services, MoMo integrations, and digital purchase journeys. I delivered voice-bundle purchases on MoMo through an API integration, and a revised acquisition proposition contributed to a 20% rise in gross connections the following quarter.
I document product requirements and validate changes through UAT and SIT, while using SQL in DBeaver to investigate customer complaints and perform revenue assurance checks. Earlier, at Majorgen, I led a UX audit and redesigned core user flows; at Pneuma Care, my user research and workflow analysis contributed to higher engagement and fewer complaints.
