At Rapidsol Information Technologies, I analyzed SAP Resource & Time Sheet workflows and turned business rules into a modular C#/.NET project-management module. I also built RapidsolDestek, a bilingual customer-support helpdesk, through a tested release candidate.
On helpdesk-dotnet, I built a customer-support system with AI triage that suggests ticket topics and priorities, finds similar resolved tickets and knowledge-base articles, and drafts replies for agents to review. I also exposed read-only ticket tools through an MCP server and added unit, integration, and end-to-end tests.
At Lingopoli, I led feature planning for a multilingual learning management system, translating user and business needs into requirements, workflows, UI/UX improvements, and release priorities. I’m studying Information Systems Engineering at Kocaeli University and also teach English to learners from A2 to C2.
