Boris Mouafo

Conducting policy and compliance reviews, holding client meetings, producing illustrations, and managing accounts for departed representatives. Collaborating with partners to support client retention and resolve compliance issues.

Handled inbound and outbound conservation calls, provided advice and needs analysis, and completed sales applications and policy cancellations. Met retention and quality measures and supported marketing campaigns.

Interacted with customers via email, chat, and phone to provide accurate information and solutions for life insurance queries. Communicated the value of recommended products and raised issues to leadership.

Fielded interactions through inbound calls, chats, and emails for loyalty programs. Educated customers on points balance, redemption, and site navigation for the SCENE Plus program.

Performed passenger check-in using AMADEUS system, verified immigration documents on TIMATIC, screened passengers and luggage for dangerous goods, and performed boarding and deboarding.

Prepared lessons in Economics, financial Mathematics, Commerce, and Entrepreneurship for secondary school students. Evaluated scripts, organized correction sessions, and raised exam success rates from 0% to 60%.

Master's Degree in Economics with a focus on Economic Policy and Analysis and International Macroeconomics. Dissertation on foreign exchange reserves and real effective exchange rate stability in the CEMAC zone.

Professional Master's Degree in Banking, Insurance, and Stock Exchange with a major in Banking and minor in Insurance-Stock Exchange. Dissertation on reducing microcredit loan delinquency among microfinance institutions in Cameroon.

Diplome de Maitrise (Bachelor's 4 years) in Economics and Applications with a major in Economics/Econometrics and minor in Statistics.

DIPET 1 (Bachelor's Degree) in Economics with a major in Economics and minor in Statistics/Management. Dissertation on the socioeconomic effects of the creation of the University of Bamenda on Bambili.