Bobbie Cox

Accurately sequenced and assigned CPT, ICD-10-CM, and HCPCS codes for multispecialty providers, focusing on high-complex procedures. Maintained above 95% accuracy while meeting production targets, and served as a surgical point of contact to reduce denials through real-time documentation education.

Managed billing for cosmetic laser procedures by assigning appropriate CPT codes and auditing documentation to support medical necessity and payor compliance. Provided proactive feedback to staff and acted as a senior resource for updates to payer guidelines.

Reviewed operative and technical medical documentation to sequence and assign CPT and ICD-10 codes for precise charge capture across surgical settings. Achieved 100% coding accuracy, maintained weekly production exceeding 100%, and mentored coders as the surgical point of contact for complex inquiries.

Directed classroom education by onboarding students, conducting term and mid-term reviews, and preparing reports for compliance staff and the dean. Taught Med-term and ICD-10/CPT exam review courses and supported extern reviews with employers to promote recruitment and retention of certified staff.

Reviewed multi-specialty documentation to ensure appropriate ICD-10 and CPT charge capture. Audited charges to identify and resolve CCI guideline issues and support clean billing submissions.

Supervised OMFS billing by sequencing surgical documentation and assigning appropriate CPT and ICD-10 codes for accurate charge capture. Met with physicians to educate on documentation and CCI guidelines, followed up with payors for payments, reconsiderations, appeals, and authorizations, and trained new employees.

Answered phones, scheduled appointments, and managed medical records including insurance authorizations and verifications. Monitored missed appointments and supported general medical billing and collections, including notifying patients of abnormal lab work.

Managed front-office operations including phone coverage, appointment scheduling, pharmacy line support, and insurance authorizations and verifications. Resolved patient questions, managed AR for commercial collections, and improved practice efficiency through workflow changes focused on customer satisfaction.

Supported office operations by handling phone calls, scheduling appointments, and completing insurance authorizations and verifications. Followed up on insurance payments and assisted with denied claims processing.

Earned a Certificate of ICD-10 covering ICD-10 diagnosis coding.

Earned a Certificate of Professional Coder focused on medical coding.