Blerta Abazi

Managed and monitored the customer order process from receipt to final delivery, coordinating communication across customer support, warehouse, finance, and logistics. Analyzed problematic cases, proposed process improvements, and prepared daily order status reports.

Developed and implemented digital and traditional marketing strategies to promote the festival, managing content across social media and the official website. Organized promotional activities and events, collaborated with partners and media, and monitored campaign performance.

Managed content and communication across social media platforms and the official website, supporting the planning and execution of promotional activities and business events. Collaborated with partners and media, monitored content performance, and prepared reports.

Planned and implemented digital marketing strategies to promote products and offers, managing advertising campaigns across social media and digital platforms. Analyzed campaign performance, conducted market and competitor analysis, and prepared analytical reports for management.

Coordinated and supervised marketing activities and promotional campaigns, monitoring and analyzing campaign performance. Managed social media content, collaborated with external partners and agencies, and prepared promotional materials and media copy.

Managed customer communication through phone and social media channels, verifying and confirming online orders. Provided information and assistance to customers regarding products and services.

Pursued a Bachelor's degree in Albanian Literature at the Faculty of Philology.

Completed a certification in UI/UX Design.

Completed a certification in Marketing Essentials.