Bidyut Chetia
@bidyutchetia
Remote Desktop Support Engineer focused on incident triage, root-cause analysis, and reliable end-user service delivery.
IndiaWhat I'm looking for
I’m a Remote Desktop Support Engineer (L1-L2-L3) supporting major incidents for EMEA users, troubleshooting production issues, and driving proactive incident trend analysis. I use Nagios incident management to identify root causes, eliminate repeat interruptions, and generate statistics and reports that strengthen Problem Management.
From service desk operations, I’ve supported end-user request workflows through Active Directory, shared drives, printers, Exchange Management Console/Outlook, and remote connectivity (remote connect and SSL VPN). I also coordinate across resolver groups, lead postmortem investigations for high-impact faults, manage multiple priorities to avoid SLA breaches, and apply ITIL Foundation V3 and MCSA-trained practices to improve service reliability.
Experience
Work history, roles, and key accomplishments
Engineer - Remote Desktop Support
Nomura
Oct 2009 - Nov 2010 (1 year 1 month)
Provided EMEA L1-L2-L3 remote desktop support and handled major incidents for London users, coordinating actions with resolver groups through to resolution. Performed incident trend analysis in Nagios, drove root cause analysis and postmortems, and supported problem management reporting.
Service Desk (L1-L3)
JP-Morgan
Aug 2007 - Apr 2009 (1 year 8 months)
Worked L1-L2-L3 service desk and remote desktop support, fulfilling end-user requests across Asia Pacific using an EURC web tool. Managed Active Directory and Novell environments, provisioned access (apps/printers/shared drives/mailboxes), supported remote/WFH connectivity, and handled incident/queue management to avoid SLA breaches.
Education
Degrees, certifications, and relevant coursework
Kuvempu University
B.Sc (I.T), Information Technology
2003 - 2007
Earned a B.Sc (IT) degree from Kuvempu University (Shimoga, Karnataka) with NIIT Matunga during 2003 to 2007.
NIIT (Bandra)
Advance Diploma in IT, Information Technology
2003 - 2005
Completed an Advance Diploma in IT (3 semesters of GNIIT) from NIIT in Bandra during 2003 to 2005.
Salt Brook Academy
Higher Secondary Education, Higher Secondary Education
2001 - 2003
Completed higher secondary education under the Higher Secondary Education Council from 2001 to 2003.
Don Bosco School
Secondary Education, Secondary Education
1989 - 2001
Completed secondary education under the Secondary Education Board of Assam from 1989 to 2001.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Bidyut?
You can contact Bidyut and 90k+ other talented remote workers on Himalayas.
Message BidyutGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
