Benjamin Polan

Ensured 100% document accountability and audit readiness across Air Force logistics systems by maintaining daily transaction validation and filing. Achieved 99%+ accuracy while streamlining document tracking to reduce backlogs and improve audit retrieval speed.

Provided personalized craft beer and spirits recommendations while maintaining a clean, organized bar area in line with health and safety requirements. Handled cash transactions and processed payments accurately using POS.

Managed incoming inventory processing using WMS to maintain accurate stock levels and improve inventory visibility. Directed RFID tagging and electronic tracking to reduce shrink, and trained staff on RFID handling and inventory SOPs.

Exceeded KPI and metric requirements to earn promotion from CE-1 to CE-2 within six months. Delivered customer service and technical support while completing mandatory training and CE-1 certification requirements.

Supported Humana during Medicare Open Enrollment (OEP) and Annual Enrollment (AEP) by assisting members with plan enrollment and benefit inquiries. Provided end-to-end customer service and helped resolve claims-related questions after enrollment periods.

Completed 100% of over-the-phone sales for commission-based health and life insurance. Built customized insurance plans using the Agency Intel program on macOS based on client rapport and budget.

Used suggestive selling and lead generation to close contract and device sales through over-the-phone selling. Communicated complex product information clearly to help customers make informed purchasing decisions.

Certified in IATA for shipping hazardous and non-hazardous goods and maintained 100% adherence to safety protocols. Operated forklifts and drum hoists to manage raw material inventory and support stock control.

Formulated prototype cosmetic products in an R&D lab while managing inbound/outbound shipments and performing quality control on sample materials. Formatted and updated technical data sheets and followed GMP and cleanroom procedures.

Advised customers on dietary, nutritional, and sports supplementation based on individual needs and goals. Served as a key holder, managed cash and store books, reported sales to the regional manager, and regularly exceeded sales goals.

Assisted the operations manager with day-to-day tasks including loading/unloading shipments and creating electronic inventory tags. Supported the sales floor with customer service and educated employees on proper RFID handling through presentations.

Pursuing supply chain management studies through American Military University (remote).

Completed a Pro Tools 8 certification program (certificate of completion) in Hollywood, CA.