Beatrice Baako

I've supported financial, customer-service, and day-to-day business operations for more than 15 years, with a focus on accurate reporting, receivables, reconciliation, records, and client issue resolution.

At Nyaho Medical Centre, I coordinate cashier operations across branches, manage receivables and collections, prepare daily reports for the Financial Controller, and maintain accounting transactions in Sage. I also investigate client complaints, process refunds, and facilitate staff training on customer service, professionalism, and procedures.

Previously at Skynet Worldwide Express and IAS/FedEx, I handled customer calls and emails, resolved service issues, managed petty cash and expense reporting, reconciled branch revenue against bank statements, and coordinated operational follow-up across branches.

I'm well suited to remote administrative coordination, customer support, operations, billing, and accounts receivable work. I bring practical Microsoft Office and Excel reporting skills, confidential records handling, and dependable follow-through across competing priorities.