Abdulrasheed Adeniran

At Kuda, I deliver high-touch customer support across live chat, email, and phone while maintaining a 96% productivity and quality score. I partner with Product, Engineering, Compliance, and Marketing through Intercom, Jira, and Slack to resolve complex customer complaints permanently.

I've been recognized as Best Customer Experience Agent and twice as Best Email Agent for service delivery. I use customer feedback data to identify friction points and recommend improvements to the digital banking journey.

Previously at Vale Microfinance Bank, I resolved retail and digital banking inquiries, supported transaction and account requests, and educated customers on digital financial products. My work helped strengthen client relationships, encourage online-service migration, and reduce attrition.

My background also includes compassionate caregiving at WellCare Medicals and quality assurance work at Rites Food Limited, where I supported health monitoring, stakeholder communication, factory inspections, compliance, and operational reporting. I'm focused on creating frictionless customer experiences that build trust, retention, and long-term brand loyalty.