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Balaji Beregowni

@balajiberegowni

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Senior Fullstack Engineer at Avaamo building Aura, an AI agent that cut support tickets by 40%.

India

Message

At Avaamo.ai, I build features for an enterprise conversational and agentic AI platform. I built Aura, an AI agent that answers product and service queries, cutting support ticket volume by 40%.

I also built Avaamo’s PII masking platform, which detects and masks 40+ types of sensitive data, and developed data jobs that handle 30M+ records. I own releases and production support end to end, with changes measured, tested and safe on real customer data.

Experience

Work history, roles, and key accomplishments

Current

Senior Fullstack Engineer

Current

Avaamo.ai

May 2024 - Present (2 years 6 months)

Built and extended features of Avaamo's chatbot and agentic AI platform, including the Aura AI agent that cut support tickets by 40%. Led PII masking, data purging, and usage metering initiatives.

Software Development Engineer 2

Reflektive

Mar 2022 - May 2024 (2 years 2 months)

Took ownership of the Notification Center microservice and migrated email templates into it. Built new APIs, module access permissions, and automated customer account deletion.

Ruby on Rails Microservices RSpec New Relic Datadog Scrum

Associate Software Engineer

ACS Solutions

Dec 2019 - Mar 2022 (2 years 3 months)

Developed and maintained E-commerce, CRM, Service Connect, and Invoice modules. Built storefront content with Shopify Liquid and modernised legacy code.

Ruby on Rails Shopify Liquid JavaScript AJAX HTML CSS

Education

Degrees, certifications, and relevant coursework

Madanapalle Institute of Technology and Science

B.Tech, Electronics & Communication

Activities and societies: Top scorer, ECE department; Academic Excellence Award, 3 times; Class representative

Pursued a B.Tech in Electronics & Communication, graduating in 2019. Recognized as top scorer in the ECE department and received the Academic Excellence Award three times.