bailey faciana

At Sutter Health, I use Epic/EMR and Microsoft Office to maintain accurate patient, specimen, and electronic records, resolve documentation issues, and train staff on procedures and quality expectations.

I've also led training at BioLife Plasma Services and supported billing, insurance verification, claims-related information, scheduling, and patient account questions in an oral surgery practice. I bring organized, detail-focused administrative support across regulated healthcare and high-volume customer-service environments.