At KSERVE BPO PRIVATE LIMITED, I verify Indian and international users for trading platform onboarding. I review identity documents and complete liveness and face checks using Signzy and Sumsub.
I also conduct AML screening, check for PEPs and other alerts, and handle rejection, reset, and re-verification cases in line with established procedures. I coordinate with Customer Support and Compliance teams and maintain daily operational records in Microsoft Excel.
Previously, as a Customer Support Executive at Majorel Pvt. Ltd. on the OneAssist Insurance Process, I handled customer queries by phone and email and managed social media escalations. I recorded cases and followed up on customer concerns through resolution.
