Open to opportunities

Ayodeji Abidakun

@ayodejiabidakun

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Data Analyst with a passion for analytics and customer experience.

Nigeria

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What I'm looking for

Seeking a challenging role that leverages my data analysis and customer experience skills to drive business growth and innovation.

As a seasoned data analyst with a strong background in banking and finance, I leverage my expertise in data analysis, visualization, and modeling to drive business growth and customer satisfaction. With a proven track record of delivering innovative solutions and exceptional results, I am committed to staying at the forefront of industry trends and best practices.

Throughout my career, I have developed a unique blend of technical and interpersonal skills, allowing me to effectively communicate insights and recommendations to stakeholders and drive business decisions. My proficiency in tools such as Power BI, SQL, and Excel enables me to extract and analyze complex data sets, identify opportunities, and develop data-driven solutions.

I am a collaborative and results-driven professional with a passion for continuous learning and improvement. I thrive in fast-paced environments and am adept at prioritizing tasks, managing multiple projects, and meeting deadlines. I am excited to bring my skills and expertise to a dynamic organization and contribute to its success.

Experience

Work history, roles, and key accomplishments

Current

Wealth Management Analytics Support Manager

Current

Standard Chartered Bank

Dec 2020 - Present (4 years 5 months)

Responsible for analyzing and managing wealth management portfolios, providing insights to increase product penetration, and preparing performance reports for stakeholders. Promoted analytics solutions to enhance customer experience and managed data sourcing and transformation using SQL and Excel.

SQL Excel Power BI Tableau Data Analysis Wealth Management Risk Assessment Customer Experience Management

Product Analyst, Credit Card

Standard Chartered Bank

Jun 2020 - Jan 2021 (7 months)

Conducted data selection and transformation for credit card products, created Tableau dashboards for reporting, and analyzed credit reports to generate prequalification lists for clients. Managed leads and tracked campaign performance.

Tableau Data Analysis SQL Credit Customer Experience Management Predictive Analysis Risk Assessment

Customer Service Executive

Standard Chartered Bank

Apr 2017 - May 2020 (3 years 1 month)

Evaluated customer needs, managed complaints, and recommended service improvements. Ensured orderliness in the banking hall and processed service requests efficiently.

Customer Service Customer Management Communication Skills Banking Operations Interpersonal Skills Problem Solving Client Engagement Services

Project Officer

Mikano International Limited

Feb 2015 - Apr 2017 (2 years 2 months)

Cross-sold power equipment to customers, provided customer service, and liaised with departments to ensure service delivery. Managed project documentation and prepared sales invoices.