Open to opportunities

Averil Gouria

@averilgouria

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Communications leader with 15 years driving PR, CX, CSR, and integrated corporate storytelling.

India

Message

What I'm looking for

I seek a senior communications role where I can lead integrated PR, CX and sustainability programs, mentor teams, and deliver measurable impact on brand reputation and customer experience.

I am a communications professional with 15 years' experience across PR, media relations, CX, CSR and corporate communications in insurance, logistics, retail and hospitality.

I have designed and implemented organisation-wide customer communication platforms, revamped end-to-end customer messaging, and driven initiatives that improved NPS, VOC and CSAT metrics.

I have led integrated internal and external communication strategies, strengthened media visibility and thought leadership for leadership teams, and directed CSR and sustainability communications aligned to the UN SDGs.

I mentor teams, embed customer-first cultures, and combine AI-driven content, research and workflow tools to deliver clear, consistent and measurable communication outcomes.

Experience

Work history, roles, and key accomplishments

Current

Chief Manager - CX Transformation

Current

HDFC Life Insurance

Sep 2022 - Present (3 years 3 months)

Designed and implemented a centralized customer communication platform and simplified end-to-end communications, improving clarity and driving adoption of customer-first practices across the organisation to enhance NPS, VOC, and CSAT.

Customer Experience Internal Communications Customer Communications NPS VOC分析 CSAT Stakeholder Management

Manager - Corporate Communications & Sustainability

Blue Dart Express Limited

Jan 2021 - Aug 2022 (1 year 7 months)

Developed and executed integrated internal and external communications aligned with the DP DHL Group framework, strengthened media visibility, and led CSR and sustainability communications aligned to UN SDGs.

Corporate Communications Sustainability Communication Media Relations Storytelling CSR Thought Leadership Stakeholder Engagement

Communications Strategist

Future Group

Apr 2017 - Dec 2020 (3 years 8 months)

Spearheaded end-to-end PR and communications for flagship brands (FMCG, retail, lifestyle), created multi-channel content and influencer programs, and aligned leadership communications with business priorities to increase brand visibility.

PR Strategy Content Strategy Media Relations Internal Communications Campaign Management Brand storytelling

Group Head

GolinOpinion

Jan 2012 - Mar 2017 (5 years 2 months)

Led and mentored teams to deliver high-impact PR campaigns across tourism, aviation, FMCG, hospitality and retail, directing brand and reputation strategies for major global and national clients.

Media Relations Crisis Communications Team Leadership Account Management Campaign Strategy Client Servicing Reputation Management

Account Executive

Paradigm Shift PR

May 2010 - Dec 2011 (1 year 7 months)

Built fundamentals in media mapping, news monitoring and journalist networking while executing PR campaigns across healthcare, FMCG and technology clients to enhance client visibility.

Media Relations Storytelling Content Creation