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Austin Gift princess

@austingiftprincess

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Detail-driven virtual assistant specializing in chat support and DM management.

Nigeria

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What I'm looking for

I’m looking for a role where I can own chat support and DM management, respond quickly and clearly, keep no message unanswered, and help improve customer experience and conversions for online businesses.

I am a detail-driven Virtual Assistant focused on chat support and DM management for online businesses. I help brands maintain timely, professional communication by managing inquiries, organizing conversations, and ensuring consistent engagement across platforms. I’m known for responding efficiently, keeping structured communication, and supporting customer interactions that build trust and encourage conversions.

I’ve managed customer messages across social platforms, maintained fast response times across multiple tasks, and improved message organization to reduce missed inquiries. In my previous roles, I delivered clear, engaging, professional interactions, built reliable communication processes, and contributed to positive customer experience through strong attention to detail and problem-solving. I’m currently developing deeper business knowledge through a Bachelor’s Degree in Business Management at Miva Open University.

Experience

Work history, roles, and key accomplishments

Virtual Assistant - Chat Support

Afri9

Jan 2024 - Jan 2025 (1 year)

Managed and responded to customer messages across social platforms by organizing conversations and ensuring timely replies. Improved message organization to reduce missed inquiries and delivered consistently professional communication.

Chat Support Customer Service Customer Engagement Active Listening Time Management Attention To Detail Critical Thinking

Virtual Assistant - Chat Support

Kevs Place

Jan 2023 - Jan 2024 (1 year)

Provided chat support and DM management by efficiently handling inquiries, resolving issues, and maintaining positive customer interactions. Built reliable communication processes that supported consistent engagement with zero missed inquiries.

Chat Support Customer Service Customer Engagement inquiry handling Problem Solving Active Listening Attention To Detail Time Management

Education

Degrees, certifications, and relevant coursework

Miva Open University

Bachelor’s Degree in Business Management, Business Management

2024 -

Grade: GPA: in progress

Activities and societies: Actively applying academic knowledge to real-world virtual assistance tasks, especially customer support and communication.

Pursuing a Bachelor’s degree in Business Management and building knowledge in business operations, customer relations, and organizational management. Relevant coursework includes Communication Skills, Principles of Management, and Entrepreneurship.

Okhuesan Secondary School

Secondary School Certificate (SSCE), General Studies

2013 - 2018

Grade: GPA: not applicable

Completed Senior Secondary School Certificate (SSCE) with a focus on communication, basic business knowledge, and general studies. Developed written and verbal communication skills through classwork and presentations.