Asif FaysalAF

Asif Faysal

@asiffaysal

Passionate technical support engineer with 5+ years of experience.

Bangladesh

What I'm looking for

Seeking a challenging role that leverages my technical expertise and analytical skills to drive business growth and success.

As a skilled Technical Support Engineer, I have a proven track record of success in providing top-notch technical support to end-users. With a strong analytical mindset and excellent problem-solving abilities, I have consistently demonstrated my ability to troubleshoot and resolve technical issues efficiently. My expertise spans software, hardware, and networking problems, and I am well-versed in Microsoft Windows Server, PowerShell, and Active Directory.

In my current role at KANTAR Research Bangladesh PVT. LTD., I have honed my skills in technical support, troubleshooting, and problem-solving. I am confident in my ability to prioritize and manage workflows, configure operating systems, and maintain technical documentation. My strong attention to detail and decisive nature have earned me a reputation as a reliable and efficient technical support engineer.

With a strong educational background in Computer Science and Engineering from Daffodil International University, I am committed to staying up-to-date with the latest technologies and trends. I am passionate about my work and am driven by a strong sense of trust and integrity.

Experience

Work history, roles, and key accomplishments

KL
Current

Senior Technical Support Engineer

KANTAR Research Bangladesh PVT. LTD.

Jan 2020 - Present (5 years 5 months)

Acted as the first point of contact for End-Users with issues concerning their computer systems and equipment. Troubleshot hardware and software issues for End-Users. Provided technical support over the phone, email, and chat.

Education

Degrees, certifications, and relevant coursework

Daffodil International University logoDU

Daffodil International University

Bachelor of Science, Computer Science

2016 - 2020

Tech stack

Software and tools used professionally

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