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Ashley Shipman

@ashleyshipman

Residential cleaner at MINT CLEANING; also experienced in customer service, data entry, and bookkeeping.

At MINT CLEANING, I worked as a residential cleaner from 04/2021 to 09/2026. My experience also includes customer-facing roles in Japan, including handling more than 30 calls a day as a call center operator at Bell System24.

As an office worker at KDDI Evolva, I processed application forms, entered data, and organized digital files for products ready for dispatch. I’ve also studied Mandarin Chinese, passed two Chinese proficiency tests, and passed Japan official bookkeeping exams at levels 2 and 3.

Experience

Work history, roles, and key accomplishments

Residential Cleaner

Mint Cleaning

Apr 2021 - Sep 2026 (5 years 5 months)

Performed residential cleaning duties for Mint Cleaning.

Office Worker

KDDI Evolva

Feb 2021 - Mar 2021 (1 month)

Examined and processed application forms, managed data entry, and organized digital files for products ready for dispatch.

Data Entry File Management

Data Entry Assistant

Human Resource

Oct 2020 - Dec 2020 (2 months)

Completed data entry tasks with accuracy and efficiency.

Data Entry

Call Center Operator

Bell System24

Sep 2020 - Oct 2020 (1 month)

Maintained a calm and positive spirit while handling complaints during busy call hours, increasing customer satisfaction by identifying and solving issues. Handled over 30 calls a day.

Customer Service Problem Solving Communication Skills

Waitress/Coffee Barista

Motomachi Coffee

Apr 2019 - Feb 2020 (10 months)

Maintained order efficiency and accuracy through clear communication with kitchen staff, worked early morning shifts, greeted customers warmly, and memorized ingredients and recipes for specialty drinks.

Customer Service Communication Skills Memorization