Looking for a job

ASHISH Shaji

@ashishshaji

Message

I evaluate Hindi-English AI outputs, test prompt security, and build data-driven quality dashboards.

India

Message

What I'm looking for

I'm seeking a Hindi-language AI quality evaluation role where I can test AI outputs for accuracy, cultural fit, and safety while applying prompt engineering, transcript analysis, and localisation skills.

I've evaluated customer interaction transcripts, identified communication edge cases, and improved resolution workflows at IEnergizer in Noida.

I tracked operational KPIs and achieved a 79% retention rate against a 50% benchmark. I also created structured response frameworks, handled complex escalations, and mentored junior staff on quality and documentation practices.

I've built and tested a bilingual Hindi-English AI persona for tone, accuracy, and cultural appropriateness, alongside a grounded RAG customer-service bot designed to prevent hallucinations and knowledge leakage.

I also developed prompt-security testing for seven progressive injection attacks and built Power BI executive dashboards for Amazon Store, Fast Food, and Auto Sales performance metrics.

Experience

Work history, roles, and key accomplishments

Assistant Executive – Customer Service

IEnergizer

Mar 2024 - Aug 2025 (1 year 5 months)

Analyzed customer complaint patterns and conducted root-cause analyses to improve resolution workflows. Evaluated interaction logs against quality standards and tracked KPI metrics, achieving a 79% retention rate.

Root Cause Analysis KPI Tracking Customer Escalation Quality Standards Mentorship Documentation