Open to opportunities

ASHISH KUMAR

@ashishkumar38

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Internal Auditor focused on compliance, fraud investigations, and improving operational integrity.

India

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What I'm looking for

I’m looking for an Internal Audit role where I can drive compliance and fraud investigations, deliver clear audit reports, and continuously improve controls—working in a team that values ethics, accountability, and measurable operational impact.

I’m a dynamic Internal Auditor with a proven track record at ICICI Bank Ltd, where I’ve excelled in compliance management and fraud investigations. I’m known for spotting risk early, strengthening controls, and keeping audit output practical and actionable.

I’m adept at identifying process improvements and preparing impactful audit reports that support ethical decision-making. Strong communication and a commitment to ethical standards help me collaborate effectively across teams and enhance organizational integrity.

In my current role as Customer Sales and Service Expert, I’ve managed daily operations to ensure smooth banking processes and customer service. I resolve complaints in a timely manner, coordinate cross-departmental projects to improve service delivery, and ensure compliance with banking regulations and internal policies during operations.

Previously, as an Assistant Engineer and Engineering Consultant, I handled vendor & facility management, office administration, and statutory coordination while maintaining administrative MIS reports. That foundation, combined with my MBA in Marketing and Finance and B.Tech in Mechanical Engineering, helps me approach audits with both operational realism and analytical discipline.

Experience

Work history, roles, and key accomplishments

Customer Sales and Service Expert

ICICI Bank Ltd

Sep 2021 - May 2026 (4 years 8 months)

Managed daily banking operations and customer service, resolving complaints promptly to maintain optimal customer satisfaction. Ensured compliance with banking regulations and internal policies, and supported international customer calling and client management.

Customer Service Complaint Resolution Compliance Management Operations Management Client Relationship Management Advanced Excel

Customer Sales & Service Expert

ICICI Bank Ltd

Sep 2021 - May 2026 (4 years 8 months)

Managed daily banking operations and customer service to ensure smooth service delivery. Resolved customer complaints, supported international customer calling, and ensured compliance with banking regulations and internal policies.

Customer Service Customer Complaint Resolution Compliance Management Banking Regulations Client Relationship Management International Customer Support Operations Management

Assistant Engineer

Marcus Projects Pvt Ltd

Feb 2017 - Jun 2019 (2 years 4 months)

Managed office facilities and administration, including vendor management, travel arrangements, asset management, and dispatch and communication activities. Led the administration team and coordinated with statutory authorities to ensure compliance, maintaining office records and administrative MIS reports.

Facility Management Vendor Management Asset Management Office Administration Team Leadership Statutory Compliance Travel Arrangements Administrative MIS Reporting

Assistant Engineer - Administration

Marcus Projects Pvt Ltd

Feb 2017 - Jun 2019 (2 years 4 months)

Handled office administration and general operations, including vendor and facility management, asset and travel coordination. Managed administrative staff and ensured compliance related to office administration while overseeing records, bills, invoices, and dispatch activities.

Office Administration Vendor Management Facility Management Asset Management Statutory Compliance Travel Coordination Dispatch & Courier Management Administrative MIS Team Leadership

Engineering Consultant

Mithila Engineering Works

Nov 2013 - Dec 2016 (3 years 1 month)

Supported vendor and facility management along with office administration functions. Handled email communication, client communication, calendar management, and maintained administrative records and MIS reporting.

Vendor Management Office Administration Client Communication Email Management Calendar Management Administrative MIS Record keeping