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Arun mitra

@arunmitra

Software Test Engineer at CodeClouds IT Solutions Pvt. Ltd. who tested e-commerce and CRM workflows for release readiness.

India

Message

At CodeClouds IT Solutions Pvt. Ltd., I tested e-commerce workflows spanning product listings, carts, checkout, payment gateways, and order processing. I checked releases through functional, regression, smoke, UI, responsive-layout, and cross-browser testing.

I also tested CRM modules, admin panels, lead-management flows, and backend workflows for expected behavior and data consistency. I documented defects, clarified expected behavior with developers and designers, and retested fixes.

For website technical validation, I checked HTTP/2, SSL, redirects, robots.txt, and Safe Browsing. I reviewed performance with GTmetrix, PageSpeed Insights, and WebPageTest, and performed basic API response-time and status-behavior checks.

Earlier, I assisted with CRM workflow validation, pre-deployment checks, and release quality checkpoints as an Assistant Executive – Quality. My background also includes maintaining CRM and business data as a Virtual Assistant and handling customer support through chat and email.

Experience

Work history, roles, and key accomplishments

Executive – Quality

CodeClouds IT Solutions Pvt. Ltd.

Apr 2024 - Apr 2026 (2 years)

Performed manual testing of e-commerce web applications and executed functional, regression, smoke, UI, and cross-browser checks. Tested CRM modules and admin panels, identified and documented defects, and conducted technical checks including HTTP/2, SSL, and performance reviews.

Assistant Executive – Quality

CodeClouds IT Solutions Pvt. Ltd.

Apr 2023 - May 2024 (1 year 1 month)

Executed structured functional and UI test cases to check application stability and compliance with requirements. Assisted with CRM workflow and backend-logic validation, pre-deployment checks, and release quality checkpoints.

Functional Testing UI Testing CRM Testing Backend Testing Test case execution Defect Tracking Release Validation

Virtual Assistant

CodeClouds IT Solutions Pvt. Ltd.

Mar 2022 - Mar 2023 (1 year)

Coordinated with international clients and internal teams on project requirements, updates, revisions, and issue clarification. Maintained CRM/business data and project documentation using Excel and internal tools.

Client Coordination CRM Excel Documentation Communication Skills

Customer Support Associate – Non-Voice

Tech Mahindra Limited

Oct 2020 - Feb 2022 (1 year 4 months)

Resolved customer and technical issues through chat and email while following service quality standards and SLA timelines. Maintained accurate case notes and developed clear written communication and structured problem-solving skills.

Customer Support Live Chat Email Support SLA Problem Solving Written Communication

Inventory Executive

Bajoria Entertainment Pvt. Ltd. (KUTCHINA)

Sep 2018 - Aug 2020 (1 year 11 months)

Maintained inventory and stock records in ERP and Excel; prepared periodic inventory and reconciliation reports. Coordinated procurement requisitions and investigated stock discrepancies to support accurate records.

Inventory Management ERP Excel Reconciliations Procurement