Arpita Naskar
@arpitanaskar
Back Office Administrator at CONCENTRIX, maintaining business records, organizing documents, and preparing reports to support daily operations.
IndiaWhat I'm looking for
At CONCENTRIX, I handle day-to-day back-office and administrative activities, maintaining business records and organizing documents. I also prepare reports and work with computer systems and internal processes to support daily operations.
Previously, as a Customer Service Representative at GLOBIVA SERVICE PVT. LTD. and STARTEK AIGES, I handled customer queries and maintained customer records using computer systems and CRM processes. I hold a Bachelor of Commerce in Financial Accounting from Bijoy Krishna Girls' College, Howrah.
Experience
Work history, roles, and key accomplishments
Handled day-to-day back-office and administrative activities, maintained records and data, managed documents, and prepared reports. Supported smooth operations with accuracy and attention to detail.
Customer Service Representative
Globiva Service Pvt. Ltd.
Feb 2024 - Dec 2024 (10 months)
Handled customer queries, maintained customer information and records, and used CRM processes to manage interactions. Ensured timely and accurate resolution of queries.
Customer Service Representative
Startek Aiges
Dec 2022 - Jul 2023 (7 months)
Handled customer queries and provided support, maintained accurate records, and used computer-based systems to document interactions. Followed company procedures and maintained service quality.
Education
Degrees, certifications, and relevant coursework
Bijoy Krishna Girls' College
Bachelor of Commerce, Financial Accounting
Completed a Bachelor of Commerce with a focus on Financial Accounting in 2022.
Thanamakua Model High School
Higher Secondary
Completed higher secondary education in 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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