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Arnaud Diseur

@arnauddiseur

IT client engagement expert at CEVA Logistics, using GenAI in logistics workflows and turning operational challenges into automation opportunities.

France

Message

What I'm looking for

I'm ready to architect an AI-First Software Factory, translating cutting-edge LLM capabilities into measurable competitive advantages and driving spec-driven development from presales to delivery.

At CEVA Logistics, I manage strategic IT client relationships across a European portfolio, working between operations, delivery teams, and senior stakeholders. Daily exposure to Ground & Rail systems, EDI flows, and master data challenges helps me identify operational pain points and automation opportunities, while I use AI assistants to structure analysis and draft specifications.

At SEVEA (VillaVerdé purchasing group), I led cyber, systems, and functional audits and defined an IT roadmap and governance framework. I also designed and deployed a store-to-HQ request platform across 50+ locations; at MIHB, I architected an open-source transformation that included Nextcloud, WordPress, and GLPI.

Experience

Work history, roles, and key accomplishments

Current

IT Client Engagement Expert

Current

CEVA Logistics

Jan 2024 - Present (2 years 9 months)

Drive strategic IT client relationships for a European portfolio within a global logistics group, interfacing between operations, delivery teams, and C-level stakeholders to ensure SLA compliance and executive reporting. Orchestrate critical incident resolution and client escalations, identifying recurring operational pain points and automation opportunities.

AI Assistants GenAI SLA Management EDI Ground and Rail Systems Master Data Business Case Development Executive Reporting

Chief Information Officer

SEVEA

Sep 2023 - Dec 2024 (1 year 3 months)

Led cyber, systems, and functional audit; defined IT roadmap and governance framework aligned with business strategy. Designed and deployed a store-to-HQ request platform to streamline operational communication across 50+ locations.

IT strategy Governance Cybersecurity Audit Budget Management KPI Dashboards Team Leadership

Head of Information Systems

MIHB

Sep 2021 - Sep 2023 (2 years)

Architected and executed an open-source digital transformation, deploying internal cloud, intranet, CMMS, and monitoring stack. Managed change requests and cost estimation for ERP and core systems, and upgraded infrastructure in partnership with KARDOL.

Open Source NextCloud WordPress GLPI Monitoring ERP Change Management Infrastructure Migration Windows Server Linux Debian

IT Coordination Manager

GEFCO

Mar 2019 - Sep 2021 (2 years 6 months)

Managed a team of 2 direct reports and functionally led ~10 collaborators across Transport operations and IT. Owned strategic client relationships and crisis management, including business continuity following a major cyberattack.

Team Management Crisis Management Business Continuity Transport Operations Master Data client support Incident resolution

IT Manager EDI Maintenance

GEFCO

Mar 2018 - Sep 2019 (1 year 6 months)

Delivered multi-level client and agency support, ensuring seamless operations across distributed logistics sites. Implemented and maintained EDI pipelines to guarantee data flow continuity with logistics partners and customers.

EDI Data Pipelines client support Logistics Troubleshooting