Archna Mamgain

Delivers live online lectures in English Literature, Business Communication, and Psychology to students across 19 African countries. Adapts course content for diverse cultural and linguistic backgrounds.

Teaches Bachelor's and Master's programmes in English Literature, Foundation English, and Business Communication. Designs and delivers face-to-face, online, and multimedia learning experiences for diverse adult learners.

Designs and delivers workshops on Verbal and Non-Verbal Business Communication for corporate and institutional audiences. Includes soft-skills modules on workplace communication, presentation, and interpersonal effectiveness.

Provided personalised tutoring in English and Psychology to school-age learners, building reading comprehension, written expression, and spoken-English confidence. Adapted lesson plans to individual learning styles.

Delivered one-on-one instruction in basic computer literacy and digital communication to elderly adults. Strengthened classroom presence and cross-cultural facilitation skills in a diverse public-library setting.

Applied formal Bookkeeping I & II qualifications in a live commercial setting, handling accounts, administration, and sales.

Led process development and quality improvement within a high-volume voice-based team. Built and trained the team on verbal communication standards, tone, and customer-handling protocols across departments.

Led a team delivering high-volume e-mail customer support for Amazon.com. Established written communication standards, tone of voice, and problem-resolution templates that anchored team performance.

Completed Bookkeeping I and II at Miami Dade Community College in 2005.

I have Studied Positive Psychology, Organisational Behaviour, Human Resource Development, and Organisational Development, along with completing a practicum in Industrial and Organizational Psychology. My academic focus included workplace behaviour, employee well-being, organizational dynamics, human resource development, and planned organizational change.

Completed a Bachelor’s degree in English Literature from the University of Delhi. Studied English literature from the 14th to 20th centuries, including poetry, drama, novels and literary criticism. Explored works by Chaucer, Shakespeare, Milton, Wordsworth, Austen, Dickens, Hardy, T. S. Eliot, Yeats, Woolf, Conrad, Aristotle and Matthew Arnold.

Studied public relations theory, evolution, objectives and ethics; mass media and public opinion; PR tools such as press releases, conferences, house journals and corporate advertising; corporate communication with employees, shareholders and government; and Indian and international PR campaigns through case studies and a practical project.

Studied marketing principles, consumer behaviour, product life cycles, pricing and distribution; advertising theory, agency structure and campaign planning; copywriting and creative strategy for print and broadcast media; media planning, budgeting and cost analysis; public relations and corporate communication; and practical agency simulations, portfolio development and viva voce.