Open to opportunities

April Hill

@aprilhill

Message

Customer Success & Operations leader driving revenue growth, retention, and scalable service delivery.

Canada

Message

What I'm looking for

I seek a senior role where I can lead customer success and operations, drive service innovation, scale programs, and deliver measurable revenue and retention improvements.

I am a customer success and operations leader with 19+ years in career transition and talent solutions, currently serving on a national Leadership & Operations team. I partner with executive leaders to design end-to-end customer journeys, lead a 40-person delivery organization, and translate strategic vision into measurable revenue and retention outcomes.

I have led technology transformations that produced a $3.5M annual revenue impact, redesigned service delivery to improve platform adoption from 65% to 85%, and built performance management infrastructure and scalable customer success frameworks. I focus on operational excellence, data-driven decisions, and team development to drive engagement, expansion, and market differentiation.

Experience

Work history, roles, and key accomplishments

Current

Client Service Manager

Current

Gallagher

Jan 2006 - Present (19 years 9 months)

Lead end-to-end customer experience and operations for a national career transition practice serving 3,900+ annual participants and a 40-person delivery organization; drove a technology transformation that generated $3.5M in annual revenue impact and increased platform adoption from 65% to 85%, improving net retention.