April Hill
@aprilhill
Customer Success & Operations leader driving revenue growth, retention, and scalable service delivery.
CanadaWhat I'm looking for
I am a customer success and operations leader with 19+ years in career transition and talent solutions, currently serving on a national Leadership & Operations team. I partner with executive leaders to design end-to-end customer journeys, lead a 40-person delivery organization, and translate strategic vision into measurable revenue and retention outcomes.
I have led technology transformations that produced a $3.5M annual revenue impact, redesigned service delivery to improve platform adoption from 65% to 85%, and built performance management infrastructure and scalable customer success frameworks. I focus on operational excellence, data-driven decisions, and team development to drive engagement, expansion, and market differentiation.
Experience
Work history, roles, and key accomplishments
Client Service Manager
Gallagher
Jan 2006 - Present (20 years 5 months)
Lead end-to-end customer experience and operations for a national career transition practice serving 3,900+ annual participants and a 40-person delivery organization; drove a technology transformation that generated $3.5M in annual revenue impact and increased platform adoption from 65% to 85%, improving net retention.
Education
Degrees, certifications, and relevant coursework
April hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
Interested in hiring April?
You can contact April and 90k+ other talented remote workers on Himalayas.
Message AprilFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
