Open to opportunities

Apoorva Tupe

@apoorvatupe

Message

Experienced IT leader transitioning to Scrum Master, driving incident resolution and process improvements.

India

Message

What I'm looking for

I am seeking a Scrum Master or Agile leadership role in a collaborative, metrics-driven team where I can mentor others, improve processes, and enable reliable delivery.

I am a skilled IT professional with 6+ years leading application support teams, managing high-priority incidents, and driving metrics-driven process improvements. I combine strong SQL and data analysis capabilities with hands-on incident management to ensure SLA compliance and operational excellence.

I mentor and coordinate cross-functional teams, maintain SOPs and dashboards, and facilitate Agile practices including sprint planning and backlog management. I hold a Certified Scrum Master credential and seek to apply my leadership and technical background to enable agile delivery in dynamic IT environments.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

Clover Infotech

Oct 2024 - Present (1 year 3 months)

Lead and mentor FEBA application support analysts for ICICI Bank's Corporate Internet Banking, ensuring SLA compliance, driving process improvements, and coordinating incident resolution with internal teams and vendors.

Incident Management SQL Dashboards Escalation Management Team Leadership SOPs

Software Analyst

Mindgate Solutions Pvt Ltd

Dec 2021 - Dec 2023 (2 years)

Diagnosed client issues, logged defects and collaborated with development teams to reduce resolution times while streamlining data extraction via SQL and delivering documentation and actionable project insights.

SQL Data Extraction Documentation Cross Functional Collaboration Reporting Client Communication

Senior Research Associate

Research NXT

Oct 2020 - Nov 2021 (1 year 1 month)

Produced research reports, data visualizations and MIS documentation, mentored junior researchers, and managed client expectations to ensure timely delivery of insights.

Data Analysis Data Visualization Mentoring Stakeholder Management Research Methodology Documentation Project Coordination

Research Executive

PWTI Media Services Pvt Ltd

Apr 2018 - Oct 2020 (2 years 6 months)

Collected and analyzed primary and secondary data, developed data models and visualizations to convert findings into actionable insights supporting strategic decisions.

Primary Research Data Modeling Data Analysis Data Visualization Reporting