Open to opportunities

Antonio Prokopiev

@antonioprokopiev

I lead casino QA, connecting product quality, compliance, operations, and user experience across regulated iGaming markets.

Bulgaria

Message

What I'm looking for

I'm looking to keep growing across the wider iGaming industry, contributing my experience in product, operations, compliance, business requirements, and customer-focused quality improvement.

At Sofia Stars, I lead Casino QA testing across regulated iGaming markets, helping ensure products meet business, market, and user experience requirements. I work directly with developers and cross-functional teams to troubleshoot systems, investigate root causes, and improve testing workflows.

I've progressed from KYC and payments operations into casino QA leadership, bringing 7+ years across compliance, verification, fraud prevention, payments, and product quality. I enjoy bridging business needs, technical teams, operational realities, and customer journeys to find practical solutions.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Team Lead

Current

Sofia Stars

Jun 2023 - Present (3 years 3 months)

Lead the Casino QA team, coordinating testing activities and ensuring casino products meet business requirements, market requirements, and expected user experience standards. Collaborate with internal teams to investigate operational and product-related issues and support overall product delivery.

UAT End To End Testing Process Improvement System Troubleshooting Root Cause Analysis Team Leadership Stakeholder Communication

Quality Assurance Specialist

Soft2Bet

Oct 2022 - Jun 2023 (8 months)

Performed manual, functional, and user-perspective testing of casino products across regulated markets. Investigated platform and back-office issues and worked with developers to identify causes and appropriate solutions.

Manual Testing Functional Testing Exploratory testing Casino Products System Troubleshooting

KYC Payments Manager

Soft2Bet

Jul 2021 - Oct 2022 (1 year 3 months)

Managed daily KYC verification and payment operations while ensuring compliance with internal policies and regulatory requirements. Coordinated operational processes involving customer verification, payments, and escalations.

KYC Payments Operations Compliance Process Improvement Team Coordination

KYC Officer

Soft2Bet

Nov 2020 - Jul 2021 (8 months)

Reviewed and verified customer documentation in accordance with KYC and compliance requirements. Assessed user information and documentation to identify inconsistencies, potential fraud risks, and verification issues.

KYC Compliance Fraud Prevention Documentation Review

Senior Support, Verification & Compliance Specialist

ABC Global

Jan 2019 - Aug 2020 (1 year 7 months)

Managed high-risk compliance cases and customer escalations through phone, email, and chat. Reviewed complex and borderline verification documents and advised customers on appropriate procedures and alternative solutions.

Compliance Customer Escalation Verification Training Onboarding Data Analysis Reporting

Education

Degrees, certifications, and relevant coursework

University of Library Studies and Information Technologies

Bachelor of Science, Computer Science

2016 - 2020

Bachelor of Science in Computer Science with a focus on Administration Systems, combining computer science and IT with legal, administrative, and organizational frameworks.