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Anshul Akotkar

@anshulakotkar

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Senior Software Engineer at Best Buy India, architecting a post-purchase support platform serving 8M+ annual users.

India

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What I'm looking for

Looking for my next step as a Senior Software Engineer, Staff/Principal Engineer, Lead Engineer.

Own architecture and technical direction for high-scale, customer-facing products. Build and apply AI/agentic systems to solve real business problems. Work on products with clear, measurable impact on users and the business

At Best Buy India, I architected an LLM-powered post-purchase support platform serving 8M+ annual users. The support-routing system reduced agent handle time by 20% and drives an estimated $67.5M in revenue.

I built its customer-facing web and mobile experience with React, React Native, and Next.js, backed by Node.js services. I also designed a multi-agent AI system using Gemini via Vertex AI, with photo, video, live-streaming, and voice capabilities.

Previously at MFine, Novocura Tech Health Services, I led development of a Corporate Wallet project that onboarded 60+ corporates and increased daily active users by 47%. At HED Experts Pvt Ltd, I developed the Xcelerator platform using React JS and Elixir, Phoenix.

Experience

Work history, roles, and key accomplishments

Current

Senior Software Engineer

Current

Best Buy India

Sep 2024 - Present (2 years 2 months)

Architected and led development of an LLM-powered post-purchase experience platform serving 8M+ annual users, driving an estimated $67.5M in revenue and reducing agent handle time by 20%. Built customer-facing web and mobile experiences with React, React Native, and Next.js, backed by Node.js and distributed systems.

React React Native Next.js NodeJS AWS OpenShift Amazon EKS GCP Vertex AI Gemini MCP BigQuery Kibana Dynatrace GitHub Actions Artifactory Docker Kubernetes

Senior Software Engineer

MFine, Novocura Tech Health Services

Nov 2020 - Sep 2024 (3 years 10 months)

Contributed to Mfine's healthcare app and web platform, enabling users to consult doctors via chat, audio, or video, and to an AI-powered AutoDoc tool. Led a cross-functional agile team to develop a Corporate Wallet project, onboarding 60+ corporates and improving daily active users by 47%.

React React Native NodeJS Payment Gateways UPI SSL Pinning Agile Cross functional Leadership

Product Engineer

HED Experts Pvt Ltd

Jun 2017 - Nov 2020 (3 years 5 months)

Developed skill augmentation Xcelerator platform using React JS and Elixir, Phoenix, from scratch. Created system design and architecture for microservices, resulting in a 70% reduction in deployment time.

React Elixir Phoenix Microservices SEO