anjali chawla

I've supported KYC, AML, and fraud-risk operations across Urban Money, Card Expertise, Concentrix, and Heights BPO Services, helping teams process customer onboarding accurately and on time.

At Urban Money, I performed end-to-end KYC verification for customer onboarding and account opening, reviewed documentation, resolved discrepancies, and escalated KYC exceptions and risk indicators. I maintained complete, audit-ready records while supporting CDD and AML requirements.

At Card Expertise and Concentrix, I assessed fraud risks, conducted CPV and document-verification checks, investigated cases, and escalated suspicious indicators through defined processes. I balance compliance controls, process accuracy, and customer experience.

With more than six years of experience, I bring hands-on knowledge of CDD, EDD, financial crime risk assessment, compliance case management, SOP-driven operations, and RBI-aligned AML/KYC requirements.