At Mahindra Next Wealth Pvt. Ltd., I audit global identity documents for the Jumio Identity Verification project across manual and automated workflows, maintaining 98.5%+ accuracy. I also handle high-priority customer and merchant escalations.
I conduct weekly root cause analysis and provide calibration feedback; this work reduced team defect rates by 15%. I maintain quality reports and team scorecards using Advanced Excel and SQL.
Previously, at Jumio India Pvt. Ltd., I verified identity documents and checked security features, MRZ data, and tampering signals in line with global AML/KYC policies. I also mentored and trained new associates on verification SOPs and operational tools.
