At Sagility, I manage end-to-end prior authorization requests while adhering to client SLAs, quality metrics, and regulatory compliance standards.
I investigate customer and operational issues, support escalations, and share operational insights with cross-functional stakeholders to help optimize workflows and reduce processing turnaround time.
For my Employee Data Analytics Dashboard project, I transformed employee data from Microsoft Excel into a relational schema and created an interactive Power BI dashboard with workforce metrics, slicers, and drill-through filters.
I also implemented a modular banking system in Python using object-oriented programming, and developed a Tkinter desktop application connected to MySQL for staff record operations.
