Open to opportunities

Andre Merced

@andremerced

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Senior AI Engineer with a decade of experience in software development.

United States

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What I'm looking for

I seek a collaborative environment that values innovation and offers opportunities for growth.

As a Senior AI Software Engineer with over 10 years of experience, I specialize in building intelligent software solutions across various industries, including Marketing, Healthcare, and Education. My expertise lies in leveraging AI and machine learning models to create tools that enhance business efficiency and customer understanding. I thrive on solving complex technical challenges and am dedicated to delivering impactful solutions that drive results.

In my recent role at Salesforce, I developed and deployed generative AI features that significantly improved marketing automation and customer insights. My work led to a 29% increase in user engagement through personalized content generation. I have a strong background in designing AI workflows and collaborating with cross-functional teams to integrate AI features seamlessly into existing platforms.

Throughout my career, I have consistently focused on building scalable and reliable systems. My technical skills encompass a wide range of technologies, including Python, Java, React, and cloud services like AWS and GCP. I am passionate about continuous learning and staying at the forefront of technological advancements to drive innovation in my projects.

Experience

Work history, roles, and key accomplishments

AI Engineer

Mailchimp

Jun 2022 - Apr 2025 (2 years 10 months)

Developed and deployed generative AI features using Large Language Models (LLMs) to enhance marketing automation, personalized content generation, and customer insights within Mailchimp’s CRM platform. Designed AI-driven automation for customer journeys, enabling intelligent content recommendations and personalized campaign workflows, increasing user engagement by 29%. Improved AI infrastructure w

Python LLM AWS GCP REST APIs

Senior Software Engineer

Epic Systems

Mar 2018 - Jun 2022 (4 years 3 months)

Led the development and implementation of AI-powered solutions for healthcare data processing to enhance analytics, focusing on automating data augmentation, labeling, and scalable pipeline design to support advanced machine learning models. Utilized advanced NLP models (BERT, BioBERT) to automate data augmentation and synthetic data generation, improving dataset quality and boosting AI model accu

Java Python SQL Apache Spark TensorFlow PyTorch NLP Data Pipelines AWS GCP

Full Stack Developer

Coursera

Jul 2016 - Mar 2018 (1 year 8 months)

Engineered scalable React-based learning interfaces integrated with robust Java microservices, delivering a seamless and reliable educational experience to millions of learners with 99.9% uptime. Implemented real-time data pipelines using Apache Kafka and Apache Spark, processing over 100M events daily to power dynamic dashboards and personalized course recommendations. Built automated ETL workflo

React Java Apache Kafka Apache Spark Apache Airflow AWS PostgreSQL DynamoDB SQL NoSQL

Education

Degrees, certifications, and relevant coursework

National University of Singapore

Master of Science, Computer Science

Pursued advanced studies in Computer Science, deepening knowledge in specialized areas. Focused on cutting-edge research and complex problem-solving methodologies.

National University of Singapore

Bachelor of Science, Computer Science

Completed foundational coursework in Computer Science, covering core principles and programming paradigms. Developed strong analytical and problem-solving skills.