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Ana Nikolajevic

@ananikolajevic

Back-office and customer support professional at True Dental Design who handled U.S. dental client requests in English and Spanish.

Serbia

Message

At True Dental Design (TDD), I supported U.S. dental laboratory clients by phone, email, and live chat, handling approximately 30–60 inquiries per week.

I coordinated customer requests, follow-ups, and appointments while communicating in English and Spanish.

I resolved routine customer issues and coordinated with production and design teams when additional action was required.

I organized incoming requests to help maintain response times under 24 hours and documented customer feedback and case information for order follow-up and service quality.

Experience

Work history, roles, and key accomplishments

Back Office & Customer Support Assistant

True Dental Design

Feb 2025 - Apr 2026 (1 year 2 months)

Supported U.S. dental laboratory clients through phone, email, and live chat, handling approximately 30-60 inquiries per week. Coordinated customer requests, follow-ups, and appointments while maintaining clear and professional communication in English and Spanish.

Back Office Support Email and Phone Communication Microsoft Word Administrative Follow Ups Attention To Detail Customer Support Ticket Handling Cross team coordination

Education

Degrees, certifications, and relevant coursework

San José High School

High School Diploma, General Studies

High School Diploma with strong English proficiency and consistently high academic performance. Developed communication, problem-solving, and teamwork skills through coursework and extracurricular activities.