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Ana Isabel García PérezAP
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Ana Isabel García Pérez

@anaisabelgarcaprez

After-Sales Operations Specialist at HAITIANINTERNATIONALMEXICO, coordinating international spare-parts orders and prioritizing same-day Machine Down shipments.

Mexico
Message

At HAITIANINTERNATIONALMEXICO, I coordinate after-sales operations for customers and distributors across the United States and South America. I manage purchase orders and spare-parts exports, prioritizing Machine Down orders for same-day shipment whenever possible.

I maintain order traceability through SAP and Salesforce, monitor supplier lead times, and work with engineering teams to validate substitute materials. My work supports customer satisfaction and continuity of service.

At FLEXTRONICSPLASTICSSA.DEC.V., I managed purchase orders and supplier performance, maintaining 83%+ On-Time Delivery. I coordinated material availability with production demand and handled inventory transactions through BAAN ERP.

At FLEXTRONICSPLASTICSSA.DEC.V., I investigated supplier invoice discrepancies and identified overbilling, presenting documented findings to management. I also introduced proactive supply reviews to help prevent shortages; earlier, at SUNDSTEXTILESMÉXICO, I managed purchasing, supplier quotations, and inventory replenishment.

Experience

Work history, roles, and key accomplishments

HM
Current

After-Sales Operations Specialist

Haitian International Mexico

Jan 2024 - Present (2 years 9 months)

Manage a portfolio of approximately 20 customers and distributors across the United States and South America, coordinating export processes and prioritizing Machine Down orders for same-day shipping. Create and manage purchase requisitions and orders, monitor supplier lead times, and maintain order traceability through SAP and Salesforce.

Education

Degrees, certifications, and relevant coursework

Universidad de Guadalajara logoUG

Universidad de Guadalajara

Bachelor's Degree, International Business

2016 - 2020

Bachelor's degree in International Business, with coursework in administrative management processes.

CC

CECYTEJ 04 Cocula

Technician, Administrative Management Processes

2013 - 2016

Completed a technical program in Administrative Management Processes.

Tech stack

Software and tools used professionally

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