Amy Steele

I’m a Customer Experience executive with 15+ years leading the full post-sale lifecycle—onboarding, support, and customer success—across B2B SaaS organizations in growth and scale phases. I’ve personally built CX organizations from the ground up at two companies and evolved a third by designing the org structure, process maturity, and coverage models needed to scale without losing quality or efficiency.

I focus on turning customer experience into a true growth and retention lever. I’ve improved retention and satisfaction metrics (CSAT of 87, NPS of 67, and 10% YoY satisfaction gains), reduced time-to-value through onboarding redesign (30% adoption increase), and built ongoing visibility into customer health using KPI and performance frameworks.

As a hands-on leader, I build the systems, hire and develop the team, and drive cultural accountability across cross-functional partners. I’ve unified systems into a single CRM platform, implemented operational initiatives to enable growth without increasing cost, and led enterprise-wide data cleanup to support major transitions such as ERP.

Most recently, I lead end-to-end post-sale strategy as VP of Customer Experience at NexaMotion Group, evolving organizational structure and process maturity to support scale. Previously, I served as a Customer Success Manager at WHI Solutions (an eBay Company) and as Director of Customer Support at PartsTech Inc., where I scaled support and onboarding to 130,000+ accounts and built the department from $0 to $1M+.