Amy Shepherd

Provided pediatric nursing care by assessing and documenting patient symptoms and milestones, administering immunizations and medications, and triaging calls for escalation when needed. Coordinated with physicians, clinical teams, and patient families to support efficient care delivery.

Managed triage calls, medication refills, and patient inquiries in a remote setting while maintaining productivity and quality standards. Coordinated communication between providers, patients, and pharmacies and supported timely responses through accurate documentation.

Supervised clinical staff and coordinated daily clinic operations for three providers by delegating tasks and directing clinic flow. Performed medication administration, triaged calls, processed referrals, and supported scheduling and patient intake to improve efficiency.

Delivered comprehensive pediatric care including patient intake, medication administration, and ongoing parent communications. Supported provider workflows by handling prior authorizations and referrals while coordinating information to ensure continuity of care.

Monitored patient conditions and administered treatments while collaborating with interdisciplinary teams on care planning. Mentored aides and delegated tasks to support care quality and safe operations.

Assisted in pediatric and family care procedures by triaging patient calls, managing referrals, and performing venipuncture. Supported clinic workflows by coordinating patient information and documentation for ongoing care.

Provided clinical support and day-to-day team leadership in a multi-provider setting, including administering vaccines, performing X-rays, and coordinating care plans. Served as a liaison for pediatric patients with special needs and supported operational workflow across the office.

Earned a Certificate in Vocational Nursing at Weatherford College in Weatherford, Texas.

Completed a Medical Assistant Certification program at Concorde Career Institute in Arlington, Texas.

Earned a High School Diploma from Honey Grove High School in Honey Grove, Texas.