At ServiceNow, I lead the architecture and deployment of production LLM agents and retrieval-augmented systems for intelligent customer workflows. I’ve also established evaluation pipelines that measure response quality, latency, and operating cost.
Previously, I engineered AI document workflows at DocuSign and AI platform components at Capital One, including transaction-analysis APIs and model deployment pipelines. I bring that experience to reliable, secure AI systems, with monitoring, incident response, and compliance built into the work.
