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amir ali

@amirali12

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QA Engineer at Teleperformance on the Google project, testing web applications and resolving defects with JIRA.

Portugal

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At Teleperformance, I contribute to QA operations on a Google project, executing functional, regression, and integration tests on web applications. I document test plans, test cases, and defect reports, and use JIRA to track and resolve software defects.

Previously, I provided enterprise IT support at Menta Inc and Hot (Telecom), including Active Directory administration and Windows endpoint support. I also designed and developed a Pac-Man game in Java for my Software Engineering capstone project.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Analyst

Current

Teleperformance

Jan 2024 - Present (2 years 10 months)

Executing functional, regression, and integration testing on web applications within a high-standard Google environment. Documenting test plans, test cases, and defect reports (STP, STD, STR) with precision and traceability.

Functional Testing Regression Testing Integration Testing Test documentation Jira Root Cause Analysis

2nd Level IT Specialist

Menta Inc

Jan 2015 - Dec 2023 (8 years 11 months)

Delivered advanced technical support across a multi-user enterprise environment, resolving escalated hardware and software issues. Administered Active Directory, Office 365, and enterprise backup systems.

Active Directory Office 365 Windows 7 8 10 11 Troubleshooting Network Connectivity Backup Systems

Technical Support Specialist

Hot (Telecom)

Jan 2016 - Dec 2018 (2 years 11 months)

Diagnosed and resolved technical issues for a broad customer base across software, hardware, and network domains. Managed installation, configuration, and maintenance of desktop systems and applications.

Technical Support Troubleshooting Hardware Software Networking Desktop Management

Math and Computer Science Tutor

Shizaf School

Jan 2014 - Dec 2015 (1 year 11 months)

Delivered structured tutoring in Mathematics and Computer Science to secondary school students.

Tutoring Mathematics Computer Science

Education

Degrees, certifications, and relevant coursework

Smart College

Professional Certification, Quality Assurance

2022 - 2022

Completed a professional certification program in Quality Assurance and Automation.

ORT Braude Academic College of Engineering

B.Sc., Software Engineering

2015 - 2018

Pursued a B.Sc. in Software Engineering, completing a capstone project developing a Pac-Man game in Java with custom features and object-oriented design.